Let's assume that you move into your new, but very old, dream home in Italy. Everything is perfect and nothing needs to be repaired or remodeled. This is a dream, because reality is that there are things that will need attention...the boiler, a slow drain, an ant nest in the foundation, a bee hive in the attic or a burner that doesn't light. And there may not be any issues, but you might just want to do a little update and replace an old tub with a shower, etc.

Keep in mind that things do not work in Italy the way they do in the States. Most everyone is known by word-of-mouth rather than advertising. In fact, in smaller communities, very few people advertise or even have their business on the internet. They don't need to – everyone knows them and their family and probably went to school with them or are married to a sister or cousin. Smaller towns are very tight-knit and well-connected.

So, how to you find your way into the weave of this tight-knit community? You make it a point to get to know people and then ask them! At one time or another, they've all had a need for a repair or remodel. However, you'd be wise to ask more than one person, since this one person might only recommend their uncle Bruno, who may or may not be the best at doing the job. I suggest your best bet is to head to the local hardware store that probably sells the parts and tools that these craftsmen use in their trade. If the proprietor of the “Ferramenta” doesn't know the right person, they always seem to know who to call, in order to find them for you.

There is also quite a difference in job descriptions and qualifications. In America, you have certified Electricians, Plumbers, Carpenters, Bricklayers...typically one person to a skill. In Italy, you may very well find one person that does all of those jobs – and does them well! I was truly blessed, because not only did I find “my hero,” who (so far) has been able to do everything that I've needed done. He is also meticulous, charges a very reasonable rate, shows up on time, and even speaks some English.

Another difference between getting repairs and remodeling in Italy vs. the States is timeline. If you want it done tomorrow, then you may get it done by next week or next month or so. However, you can get lucky, as I did, and get things done within a few days. Much of this can depend on where you live, whether parts and material are readily available, and the availability of craftsmen.

And although it's something that one doesn't openly talk about, there is typically a cash price, as compared to paying with a credit card. The taxes are very high in Italy and many of the small businesses can't make a go of it if they report every single job. Is this completely legal? No, but it is a reality and the only way that some of the families can put food on their tables. It's up to you to decide if you want to ask about the cash price option. However, it is not something to discuss beyond asking. Nuf said.

Lee Ryan